Hotel Privacy Policy
I . Introduction
We are committed to protecting the privacy and security of the personal information we collect and use in connection with our guests and staff. This Privacy Policy outlines our practices concerning data collection, use, and protection to ensure transparency and trust, adhering to applicable privacy laws and regulations.
II. Information Collection
A. Types of Information Collected: We collect personal data necessary to fulfill our services, including names, contact details, Government Address proof, and payment information, which are essential for processing reservations and providing guest services.
B. Methods of Collection: Personal data is collected through various means such as online safe secure hotel booking hyderabad, during check-in, interactions with our staff, and through the use of our website and its functionalities.
C. Sensitive Information: We may collect sensitive data when necessary, such as health-related information for accommodating specific needs or preferences during a guest’s stay. This collection is always done with explicit consent and handled with additional care.
D. Children’s Information: We do not knowingly collect information from children under the age of 8 without the consent of a parent or guardian. Our services are not directed to minors, and we ensure that we do not tailor any part of our services towards underage individuals.
III. Use of Information
A. Processing Reservations: The information collected is primarily used for processing bookings and transactions, including payment processing and reservation management.
B. Service Improvement: We analyze the information to improve our services and to enhance guest satisfaction, including through personalized services and tailoring our offerings to meet guest preferences.
C. Marketing Communications: With the consent of our guests, we may use their information to send promotional materials and offers related to our services. Guests can opt-out of receiving such communications at any time.
D. Legal Obligations: We use collected information to comply with legal and regulatory obligations, such as maintaining financial records, complying with lawful requests by public authorities, and ensuring the safety and security of our guests and staff.
IV. Information Sharing and Disclosure
A. Service Providers: We share information with third-party service providers who perform services on our behalf, such as IT and web hosting, payment processing, and marketing. These providers are contractually bound to protect the data and use it only for the services required.
B. Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or other legal process.
C. Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer information as part of the transaction subject to confidentiality commitments.
D. Consent-Based Sharing: We share information with third parties for other purposes with guest or employee consent, ensuring transparency and control over personal data.
V. Data Security
A. Security Measures: We implement robust technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and access controls.
B. Employee Training: All employees receive training on the importance of data privacy and how to handle personal information securely.
C. Data Breach Procedures: We have procedures in place to deal with data breaches, including notifying affected individuals and regulators when legally required to do so.
D. Ongoing Review and Audits: We regularly review and audit our security practices to ensure they meet the highest standards and adjust them as needed to address new security challenges.
VI. Data Retention
A. Retention Period: We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including for the duration of any contractual relationship and as required by applicable legal or regulatory obligations.
B. Criteria for Retention: The retention period for personal data depends on the type of data, the purpose for which it is processed, and applicable legal or regulatory retention requirements.
C. Review of Data: We regularly review our data retention policies to ensure they comply with our business needs and legal obligations.
D. Secure Deletion: Once the retention period expires, personal information is securely deleted or anonymized, so it can no longer be associated with an individual.
VII. Rights of Data Subjects
A. Access to Information: Individuals have the right to request access to their personal data that we hold, and to receive an explanation of how it is used.
B. Data Correction: Individuals may request that incorrect or incomplete data we hold about them be corrected.
C. Data Erasure: Under certain conditions, individuals have the right to request the deletion of their personal data from our records.
D. Restriction of Processing and Portability: Individuals have the right to request a restriction on the processing of their data and to obtain a copy of their data in a portable format.
VIII. Cookies and Tracking Technologies
A. Use of Cookies: We use cookies and similar tracking technologies on our website to enhance user experience, analyze trends, administer the website, and track users’ movements around the site.
B. Types of Cookies: We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a pre-specified period.
C. Control of Cookies: Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas may be limited.
D. Third-Party Tracking: We also permit third-party service providers to use cookies or similar technologies to provide us with analytics services and to serve ads on our behalf across the internet.
IX. International Data Transfers
A. Transfer Mechanisms: When transferring personal data internationally, we use approved transfer mechanisms that ensure adequate protection of data as required by applicable data protection laws.
B. Safeguards: We implement appropriate safeguards to protect personal data when it is transferred internationally, including standard contractual clauses and other legal instruments.
C. Third Countries: Data is only transferred to countries that provide an adequate level of data protection or where we have confirmed adequate safeguards are in place.
D. Information on Transfers: Individuals can obtain more information about the international transfer of their data and the protections in place by contacting us directly.
X. Policy Changes: We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or service offerings. When we make changes to the policy, we will revise the “effective date” at the top of this document and take appropriate measures to inform you, consistent with the significance of the changes we make. We encourage you to periodically review this page for the latest information on our privacy practices.
Cancellation Policy
Guests will be REFUNDED 100.0% when cancelled 1 day(s) BEFORE checkin date
Guests will be REFUNDED 0.0% if cancelled WITHIN 1 day(s) of checkin date
Terms and Conditions
TARIFF & KEY CARD
The tariff is for your room only. Please ensure that your bill reflects the correct tariff. Guests should obtain the key card from the reception only. Per Occupant, only 1 Key Card would be issued. Carry Key Card at all times during your stay. Upon Check Out, all key cards are to be handed back to the Front Desk. In case key card is lost, key card amount shall be payable.
IDENTIFICATION (ID) & REGISTRATION POLICY
Valid government issued, photo identification is required at check-in for each occupant of the room bearing the address of the guest. The identity proof would include a valid driving license / voter identity card / adhaar card etc. PAN Card is not accepted. Valid passport is mandatory for all foreign national guests. Passport should have a valid visa. The Guest Registration Card, in complete detail has to be filled by Guest, failure to do so may result in dishonouring of the booking.
NUMBER OF GUESTS IN ROOM / VISITORS POLICY
The maximum number of guests that are allowed within the room, is the number and names of guests that have been paid for while reserving the room. Visitors are not permitted into the room zones and/or rooms. If any visitor has come to meet room guest, the meeting should be done in the public areas such as coffee shop / restaurant etc. Guests bringing in “solicited/paid guests” or “anti social elements” are not permitted, and the hotel reserves the right for such guests to leave the hotel premises. Select objectionable cases may be reported to the local Police station for necessary action.
CHECK IN – CHECK OUT POLICY
We Accept 24hrs Check Out policy through Walk-ins for OTA Its 11:00 AM Check Out
SECURITY POLICY
The Hotel reserves the right to pass on all guest information to Police and or any other Investigating Parties. All guests are to allow their baggage to be checked by guards/scanner machines at check in – check out time. The Hotel also reserves the right to check guest luggage at any point of time during the stay. Firearms, Explosives, Suspicious Material, Hazardous Agents, Drugs and Chemicals are not permitted. Licensed Firearms are to be declared to the hotel upon check in.
HAZARDOUS GOODS
Storing of cinema film, raw and exposed or any other articles of combustible or hazardous nature in guest rooms or storage is strictly prohibited.
DAMAGE TO PROPERTY
Guests will be held responsible for any loss or damage to the hotel property caused by themselves, their friends or visitors or for any person for whom they are responsible. The Hotel also reserves the right to call the Local Police Station in case of guests refusing to pay for the damage, including but not limited to, taking possession of guest belongings and detainment of guests until the matter reaches an amicable solution. Such guest will also be checked out, irrespective of the number of days of stay booked. The hotel also reserves the right to circulate the information of the incident, including names of guest, to the Hotel Associations.
SMOKING POLICY
Effective 2nd October 2008, the government has introduced “No-Smoking” legislation for hotels, restaurants and all public places. As a consequence, smoking is prohibited in all parts of the hotel except in designated bedrooms where smoking is permitted. Smoking in any other form (beedis, hookahs, sheeshas etc) are not permitted within the hotel premises.
ALCOHOL POLICY
Alcohol is strictly prohibited.
PARKING POLICY
The Hotel provides for self parking, however, parking is solely at the vehicle owner’s risk and hotel assumes no liability of any loss of belongings, or loss of / damage to the vehicle. Vehicles being parked overnight, guests are required to inform the front desk, else the car would be towed away by the Traffic Police Department.
AMMENDMENT OF RULES
The Management reserves the right itself to add, or alter or amend any of the above terms, conditions and rules.
WISHING YOU A PLEASANT STAY
Rules and Regulations
1. Tariff: The rate on the registration card is for room only, per night, exclusive of taxes.
2. Settlement of Bills: must be settled on presentation, cheques are not accepted.
3. Management’s Lien on Guest’s Luggage & Belongings: case of default of payment of dues by a guest, the management shall be entitled to a lien on the luggage & belongings and to detain the same and to sell or auction such property at any time after the date of departure without the reference to the party and appropriate the net sale proceeds towards the amount due by the guest.
4. Check-in/Check-out Timing: Check-in time is 12 Noon and check-out time is 11 AM. The guest shall vacate the room allotted to him by 11 AM of the date stated in the departure date field.
5. Guest’s Belongings: are requested to lock the doors and windows of their rooms when going out or when going to bed, and not leave the key in the key hole. The management, in no way whatsoever, be responsible for any loss and/or damage to the guests’ belongings, cash or any other property from either the hotel room or locker or any other part of the hotel, for any cause whatsoever including theft or pilferage.
6. Visitors not permitted: in the guests rooms at night after 8 PM. They may be entertained in the lounge.
7. Hazardous Goods: Storing of Cinema films, Raw & Exposed or any other article of a combustible or hazardous nature and/or prohobited goods and/or goods of objectionable nature in resident rooms or store is strictly prohibited.
8. Damage of Property: Guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their friends or any person for whom they are responsible. 9. Management Rights: management reserves to itself the absolute right of admission to any person in the hotel premises and to request any guest to vacate his/her room at any moment without previous notice and without assigning any reason whatsoever and the guest shall be bound to vacate when requested to do so.
10. Use of Hotel Facilities: Guest shall use all amenities, facilities & services available at tthe hotel with care and caution, and entirely at the guest’s risk. The management shall not be responsible for any injury to the guest or damage to the guest’s goods that may be caused as a result of use of the facilities or services for any reason whatsoever.
11. Relation between the Management & Guests: The hotel management shall always be deemed to be in possession and control of the whole of the hotel premises and every part thereof.
12. Government Rules & Regulations: guests are requested to observe, abide bym conform to and bound to the Govt. rules & regulations in force from time to time in respect of registration, alcoholic drinks, firearms, etc.
13. Amendment Rules: Management reserves to itself the right to add to or amend any of above terms, conditions & rules at any time without notice.
